4 WAYS TO HELP YOUR CUSTOMER JOURNEY

Help your customers find what they need and were they need to go on your website by improving your customer journey with these tips:-

Stop Pain Points
These are where your customers are having a hard time. Do your very best to remove these pain points from your journey because these are the ones the customer will remember. Broken links, slow load times, problems checking out, no search facility on your website are some of the most common pain points with consumers.

Get Better
Ask yourself what you can do to raise the bar and deliver an experience that exceeds the expectations? How can you improve, can you offer the customer something they want before they have to look and ask for it? Can you improve cross selling and on site promotions?

Cut the rubbish
Remove any unnecessary steps required to perform an action. Get your customer to the end goal as simply and quickly as possible. Remember the 3 click rule for your website, no more than 3 clicks to get to the end goal.

Think Like A Customer
Try your website, look at your social media and do it like a customer. We often get too close to our own businesses we forget to ask our customers and learn from their journeys.

December Marketing Ideas

This December plan ahead and make the most of your marketing. Here are a few popular December marketing activities to help spark some ideas.

Free shipping Day – 14th December

If you have an e-commerce business, consider joining in on Free Shipping Day on December 14 by offering free shipping on all purchases.

Christmas Cards

Everyone loves a Christmas Card. Send a festive thank you to your customers with a festive Christmas E-Card. For that extra surprise include a promo code or special offer.

12 days of Christmas

Maybe a little over done now but many companies run with the a 12 days of Christmas theme.

  • 12 gifts of Christmas
  • 12 tips of Christmas
  • 12 must haves for Christmas

Update your Google My Business Listing

Online shoppers are going to be turning to Google make sure your business information is up to date so you can get found on search.

Be sure to:
Verify your contact information
Update your holiday hours
Upload photos of your seasonal products and services
Create Offer and Event posts

Create a Gift Guide

A gift guide is a great way to get your name out there and provide a helpful service to your community. 

Add a little Festive Cheer 

Update your social media profiles and website with some festive cheer. Christmas images and nice seasonal message, a bit like we decorate our houses for the festive period lets not forget about our online profiles.

Email 

During the holidays, people get busy. Remind them about your business with email marketing. Why not include specials offers and remind them of key dates.

Black Friday Marketing Ideas to Increase Your Sales

Black Friday Sales Shopping Online
Photo by Andrea Piacquadio on Pexels.com

It’s nearly that time of year again! Black Friday is coming and 2020 is set to be a year for online sales and consumers wanting to grab a deal!

Now is the time to get planning your campaigns! Here are some tips and ideas for your Black Friday marketing will help maximise your sales this year.

Grow a database

Email marketing is still one of the highest converting Digital Channels. Plan ahead and encourage customers and social media followers to sign up for marketing emails in the lead up to Black Friday. This can be done with lead capture adverts on social media, on your websites and in store.

Give customers a reason to sign up, for example those on our email list receive exclusive offers or extra discounts.

Email Marketing

Send out offers to your subscribers in advance and let them know what offers and deals are coming. Make sure your emails clearly communicate when promotions will run. Time sensitive offers tend to provide a sense of urgency and convert better, “24hour sale”, “For one day only”

Target and Personalise Black Friday Promotional Emails

Email always works better when you tailor the message to the recipient. Like any other marketing campaign, Black Friday engagement really comes down to understanding your email list. Divide and group contacts into several different segments according to their interests and engagement. For example, previous purchasers, gender, online shopper or inshore shopper. Also make sure to personalise emails, put the customer name on the email and tailor your messages to fit your market segments.

Add a “Find a Store” Call to Action to Email

If you have a physical shop or multiple locations, include a local-friendly call to action in your Black Friday emails to help encourage visiting your physical store.

Snappy and Catchy Subject lines

At this time of year our inboxes become extra full with everyone fighting for our attention. Make sure your subject lines stand out. Consider running an A/B test on a small proportion of your database first to test subject lines. This will allow you to determine which will have the greatest open rate and conversion rates.

Clear Call to Action

This one seems simple, but you would be surprised how many people send out emails without a clear and structured call to action. What do you want consumers to do? Shop Now, Buy Now, Sign Up. 

Work as a unit!

Your email and social media marketing should work in tandem.Utilise Facebook and Instagram posts and Adverts. Start sharing Black Friday teasers  and updates on your social media from early November so people can look ahead and know what to expect. You can use these teasers to encourage email signs ups to be the first to see your black Friday offers.

Re-marketing is Key!

This time of year consumers shop around more. We see many more abandoned carts from shoppers who have not completed their online purchase.

Re-market via social media to these people and encourage them back to completed their purchase. Consider offering an incentive to come back, free postage, 10% off. Most ecommerce platforms,like choppily will allow you to email abandoned carts. Don’t wait hours and hours to trigger a cart abandonment email! Consumers are making decisions much more quickly so it is key to act fast.

Don’t devalue your brand!

Always be careful with your Black Friday Sales to make sure you are protecting your brand value. It is easy to go big and offer massive savings but think carefully about your messaging and how it impacts the overall brand long term.

8 Tips To Improve Your Website

Photo by Burst on Pexels.com

Make your website start to work for you. Want to create amazing content that helps you find customers?

Here are 8 top tips for keeping your website fresh!

1.What is your USP

Is it clear what you do? Does your website showcase your primary business? Often we provide more than once service so our websites become busy and cluttered.When someone lands on your website do they instantly know what your core business is? Does your site communicate how you can help them easily?

2.Follow the buying journey

When you work on your website you are sometimes too close. You forget to look at your website and think like a customer. If you saw your website for the first time would you be able to navigate it? Could a customer easily find what they need? Think like a customer or even better get some fresh eyes on your website and ask them to test it and feedback to you.

3. Do keyword research

Google keyword finder, Google trends and your Google analytics will help you identify keywords. Also look at the websites of your competitors. Make sure your website is optimised for your most important keywords.

4. Call to Action

It always surprises me how many beautiful websites fail to have call to actions. Tell people what you want them to do and prompt them to do it. Sign up now, Book today, Buy now…

5. Check spelling and grammar

Regular housekeeping is important. Check your website, read through work and make sure you are grammatically accurate and that your tone of voice is on brand and consistent. Nothing looks more unprofessional that a big typo on a website.

6.Get visual

Video and images bring a website to life and help with overall user experience. Ensure you get a nice balance on your website and that all images and videos are optimised effectively.

7.Keep it fresh

Your website needs to be updated. Google and Bing like fresh content. Pull together a content plan and add a news section to update people on your business. All content should be focused on your keywords and business goals.

8. Check your data

Google analytics and the google search console have a wealth of data you can use about your website, your site visitors and customers. Check this data regularly, review it and use it to update and tweak your website and marketing activity.

2 MINUTE TIP – HOW DOES YOUR SITE LOOK ONLINE?

First in our 2-minute tip series – how do you look online?

I am often surprised how many businesses don’t look at their website on different devices. Most will focus on desktop or one type of mobile device.

Screenfly is a useful free website that will allow you to check how your website looks across different devices. Take a bit of time and review how the different pages on your website look and ensure they are optimised for mobile.Give it a go!

https://screenfly.org/

Instagram Messenger Rooms

Starting today, you can create Messenger Rooms on Instagram and invite up to 50 of your favorite people to join.

Go to send a message in Instagram Direct. Tap on the video chat button you’ll see a new prompt to create a Messenger Room. The Messenger Rooms are hosted on Messenger so while you can create a room within Instagram, you’ll still have to switch to Messenger to engage in the video chat.

2020 social media image sizes?

Are you using the right-sized images for your social media profiles? With so many different social media channels it can be confusing to figure out what size your images need to be. It is important to upload your images in the correct sizes to avoid poor quality images, nothing looks worse than a blurred logo or your key message being cut off from an image.

Here is a quick guide to all the social media image sizes for Twitter, Facebook, Linkedin and Instagram.

Video will represent 80% of all Internet traffic by 2021

According to the latest research there will be nearly 1.9 billion Internet video users by 2021, up from 1.4 billion in 2016. The world will be watching 3 trillion minutes of Internet video per month by 2021, which is 5 million years of video per month. And video will continue to dominate overall Internet traffic – representing 80% of all Internet traffic by 2021, up from 67% in 2016.

  • Video will represent 80% of all Internet traffic by 2021